How NOT to run a computer store
Posted by Scout on January 11, 2009
I just had to get this out of my system. When my friend and I went to Megamall the other day, we also looked for a 1TB external hard drive. My preference was Seagate FreeAgent (~8.5K), but it was very difficult to find a store that had it in stock. On one display window, I noticed a Western Digital 1TB MyBook Essentials box. I wanted to ask for the price, but as we went in, the two shopkeepers - a man and a woman - just kept on exchanging gossip and pretended not to notice us. Strike 1.
So I scoured the other shops nearby, but it was one disappointment after another. Finally, I figured I’d just settle with the MyBook I saw earlier, and returned to that store. They were thankfully finished with their tsismisan, so I asked the man at the counter about the price of the external drive. He said, “Twelve thousand.” I stopped for a moment to make certain I heard him right. The very same drive goes for about P7,400-8,000 in other shops. Don’t they check on their competitor’s prices? I would. Strike 2.
But what annoyed me the most was the man’s tone. He uttered the price with a sort of annoyance, as if I shouldn’t even be asking because I couldn’t afford it anyway. Then he looked away and ignored me, a potential customer. How arrogant. Sure, I could buy it, but I don’t see the point. I’m informed enough to know that I’d be wasting my money if I did. Lose the attitude, buddy. No wonder that among the shops in Cyberzone, it was the most empty. That store will be lucky to survive another year with this kind of service. Strike 3.
Anybody else had the same type of experience with rude customer service?
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